Privacy Policy

Effective Date: June 9, 2025
Owner: FindTeam Technology (Sole Proprietorship)
Address: UNIT NO G-09, BLOCK 7, JALAN SKUDAI BERTINGKAT, DANGA BAY, 80200 JOHOR BAHRU, JOHOR
Registration Number: 202303155706 (AS0465539-D)

Collection of Personal Data

We may collect the following types of Personal Data from you when you use our Service:

Identity Data: Your name, email address, phone number, and other details you provide during registration.
Contact Data: Your email address and phone number for communication purposes.
Technical Data: Your IP address, browser type, device information, operating system, and platform.
Usage Data: Information about how you use our Service, including interactions with features, merchants, and rewards.
Transaction Data: Records of virtual points earned and redeemed. Please note this does not involve any real currency.
Location Data: We may collect general location data (e.g., country or city) based on your IP address to enhance your experience.
Marketing and Communications Data: Your preferences for receiving marketing communications from us and our third-party partners.

How We Collect Your Personal Data

We collect your Personal Data through various means, including:

Direct Interactions: When you create an account, update your profile, contact customer support, or participate in surveys.
Automated Technologies or Interactions: As you interact with our Service, we automatically collect Technical and Usage Data via cookies and similar technologies. For more details, please see our Cookie Policy.
Third-Party Merchants: We may receive confirmation from Merchants when you complete a transaction to earn or redeem points.

Purposes for Processing Your Personal Data

We process your Personal Data for the following purposes:

To provide, operate, and maintain the Service.
To manage your account, including registration and authentication.
To process and record your virtual point transactions.
To respond to your inquiries and provide customer support.
To improve and personalize the Service, its features, and user experience.
To analyze usage and trends to enhance our platform.
To send you relevant marketing communications, where permitted by law.
To ensure the security of our Service and prevent fraudulent activities.
To comply with our legal and regulatory obligations in Malaysia.

Disclosure of Your Personal Data

We may disclose your Personal Data to the following parties:

Our Affiliates: To our related companies for purposes consistent with this Privacy Policy.
Service Providers: To third-party vendors who provide services on our behalf, such as hosting, data analysis, and customer support. They are contractually bound to protect your data.
Merchants: We may share necessary information with Merchants to validate transactions for earning or redeeming points.
Analytics Providers: To providers like Google Analytics to understand and improve Service usage.
Legal Authorities: When required by law, court order, or other legal processes to protect our rights or the safety of others.
Business Transfers: In connection with a corporate transaction such as a merger or asset sale.

Security of Your Personal Data

We implement reasonable technical and organizational measures to protect your Personal Data from unauthorized access, use, or disclosure. These include access controls and encryption.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your Personal Data, we cannot guarantee its absolute security.

Retention of Your Personal Data

We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When no longer needed, we will securely delete or anonymize your data.

Your Rights Under the PDPA

Under the PDPA, you have certain rights regarding your Personal Data:

Right to Access: You can request access to the Personal Data we hold about you.
Right to Correction: You can request to correct any inaccurate or incomplete data.
Right to Limit Processing: You can request to limit how we process your Personal Data.
Right to Withdraw Consent: You can withdraw your consent for data processing at any time, where consent is the basis for processing.

To exercise these rights, please contact us. We may need to verify your identity before proceeding with your request.

Cross-Border Transfer of Personal Data

Your Personal Data may be transferred to and processed in countries outside of Malaysia where our service providers are located. We will take appropriate steps to ensure that your data is protected in accordance with Malaysian law.

Links to Other Websites

Our Service may contain links to websites or services operated by third-party Merchants. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our Service and updating the "Effective Date". Your continued use of the Service after such changes constitutes your acceptance of the new policy.

Contact Us

If you have any questions about these Terms, click here to contact us.